Shipping + returns
How soon will my item ship?
Most in-stock items will be dispatched by the next business day (weekend orders will ship Tuesdays). Once in transit, most major locations in Australia take 1-3 business days, more remote locations may take up to 10 days.
How much is shipping?
To work out a shipping cost, please go through the cart and our system will work out a freight price to your area. If you think there may be an error, or want to clarify the price, you are welcome to contact us and we will work out the best shipping price for you.
There may be some exceptions for heavy or large items, remote locations or some regional areas and this may incur an extra cost. We will contact you if this problem arises prior to shipping the goods.
Do you offer freight insurance?
We cover freight insurance on all items except ones sent via Australia post. If you want insurance, don’t use a PO Box.
Can I pick my goods up in store?
Yes. You will be emailed when your goods are ready for collection. We are open 6 days for your convenience, but please give us a date and time of pick up so we can make sure your goods are ready. Orders that are left for over 1 month and not picked up will be returned to stock, unless other arrangements have been made. Valid ID will be required for picking up goods that have been paid for online or over the phone.
What if i am not home for the delivery?
If you are not home, the driver will leave a card in your mail box so you can pick-up from the local depot/post office or arrange a re-delivery. We have found it to be much quicker & easier to have all items sent to a business address where someone will be present.
Can I ask for the courier to leave the goods at my door?
Whilst it Is possible to ATL, we highly recommend that you do not do it. All freight warranty & insurance will be void. Only do so at your own risk, if someone steals it, Mona Vale Music & The freight company will not be held accountable. If you will not be able to take the delivery, it might be worth asking a friend or neighbour to take delivery of it for you.
What if it appears my goods have been freight damaged?
Please check all items before signing for insured courier orders, Australia post is not insured, so please do not send to PO BOX.
Can the courier or delivery person call me prior to delivery?
No courier or Australia post worker will call you prior to delivery.
If you select courier we will send you a tracking number which you can use to find out an estimated time of arrival for your goods, or alternatively have it sent to a business address.
We do not give refunds if you:
1. Simply change your mind, or
2. Make a wrong decision.
You can choose between a refund, exchange or credit where goods:
1. Are faulty
2. Have been wrongly described
3. Are different from a sample showed to you
4. Do not do what they are supposed to do.
ANY FREIGHT/POSTAGE CHARGES INCURRED IN RETURNING PRODUCTS TO OUR SHOP WILL BE AT THE CUSTOMER'S EXPENSE.
ANY REFUNDS GIVEN WILL BE LESS THE AMOUNT OF ANY PREVIOUS FREE-FREIGHT OPTION.
RETURNED GOODS THAT ARE NOT FAULTY WILL INCUR A 10% RE-STOCKING FEE.
YOU MUST RETAIN YOUR RECEIPT FOR PROOF OF PURCHASE